We hope you'll love our products! But if something looks or feels amiss when they arrive, we'll replace them or refund you (Please refer to our product guarantee and returns policy). The choice is yours. Please make sure that you:
1. Notify firstname.lastname@example.org within 14 days of receiving your order. Any longer and we can't help. Be sure to let us know your name, order number and the item/s you would like to return
2. Ensure all products are unused and in original packaging. We can't find a new home for something you've used, and you know we don't like waste.
Please note you're responsible for shipping costs (unless the product is damaged) and your return will be processed within 3-4 weeks. Please allow 1-3 business days for refunds to be received once the return has been processed.